This is the story of two worlds and the beings that inhabit them. One of these is our world. The one we can see and feel. The world of the “users.” It lies on our side of the video screen.
20 years ago, Clay Christensen defined a Theory of Disruptive Innovation. One by which Uber and Google are not disruptive. Perhaps it’s time for an update.
What can we learn about team effectiveness by observing teams whose performance can mean the difference between someone’s life and death?