“Now, stay standing if you thought that team was at least 2x as effective as a team without one… 5x more effective… 10x more effective.” The majority of us stayed standing throughout.
10 TIMES more effective!
That’s like the difference between sheer joy and utter misery, isn’t it?
Yes, that’s just what it is. So how do we create teams with this shared vision – those unstoppable, awe-inspiring teams that are so wonderful to be part of?
Jim and his wife Michelle have spent the last 15 years studying teams in their teamwork laboratory in search of an answer to this question. From this has evolved a set of commitments and protocols they call the Core Protocols.
It starts, as you might expect, on the individual level, with each team member committing to behave according to their 11 core commitments. These include things such as:
I commit to engage when present
I will seek to perceive more than I seek to be perceived
I will speak always and only when I believe it will improve the general results/effort ratio
I will seek to move forward toward a particular goal, by biasing my behavior toward action
I will disengage from less productive situations
Once we’ve agreed to honor these commitments, there are a set of 11 core protocols the team follows in how they interact with one another. These include things like Checking In to expressly denote our agreement to follow these commitments and, equally important, Checking Out to allow us to stop engaging immediately and without judgment when we feel we can no longer behave according to the commitments or when our time/energy would be best spent elsewhere (I will disengage from less productive situations). This is the start of a very self-aware and respectful team.
There are protocols around how to make decisions – wonderfully biased towards action over discussion. If you have an idea that will improve the results:effort ratio, raise it and immediately call a vote. How many times do we endlessly discuss things when we’re all in agreement or when we’re so far apart that we’ll never come together?
“Discussions ought to be illegal.” Jim says, “Let’s not discuss, let’s ACT.” And so, I succinctly raise my idea and immediately call for a vote (“1, 2, 3 – vote”). Team members respond with their thumps: up, down, or in between. (The in between being what Jim calls “yes, but with a pissy attitude.” I’m not thrilled with it, but I’ll commit to supporting the team on it if everyone else feels it’s the way to go.)
The results of the vote will let us decide what to do next (act if we all agree, ask what it would take to get dissenters in, or drop it and move on).
This enables us to quickly reach a state of unanimity, where the entire team agrees with the action we should take/the vision we should work towards. “And isn’t this the best way for a team to operate,” Jim asks, “in a state of unanimity?” Instead of canceling each others’ strengths and ideas out, we’re BUILD on one another. It’s like we’re aggregating the entire team’s IQ and vision instead of each of us spending all day thinking about ourselves and trying to nullify everyone else.
Ask for Help
“Asking for help,” says Jim, “is the secret to unlocking the whole universe.”
When we admit our own vulnerabilities and ask for help, people want to help us, it opens us up to all of the goodness around us. Not so much when we puff out our chests to show how strong we are, when it’s all me, me, me – we do the exact opposite and push others away.
Find out what people REALLY want to Raise the Team to Greatness
This was my absolute favorite thing. There is a protocol around discovering what each person on the team truly wants – not for the team, but for themselves. And what we want is almost always a virtue, something like courage or acceptance. Something that, were we able to achieve it, would not only makes our lives better, it would makes our teammate’s lives better to boot (yes! I would prefer to work with a more courageous version of you).
What’s wonderful is that once I say what I want, once I put it out there for the team, it’s going to start materializing because:
a) I can’t help but takes steps towards achieving it now that I’ve put it out there
b) My whole team is now going to help me achieve it, if by nothing else then holding me accountable for it
And as each one of us achieves our own virtues, it raises the entire team up towards greatness.
Jim ended the presentation with a note on world building. Each of us, whether we are aware of it or not, are building worlds – through our companies, through our communities, through our very own actions. We can’t help but to build worlds. But if we’re not paying attention to this fact, then the worlds we create will be ugly and dirty.
Look at what Greece created in its prime. Were those 23,000 people in Athens so much better/smarter then we are today? Maybe, but maybe not. Maybe they just lived in a society that expected more.
And so, he left us with this expectation for all of us:
What will YOU do to build a better world?